Industries

Interior of modern restaurant without people, tables and chairs, Shanghai

Food & Beverage

PROBLEMS SOLVED:
employee turnover -  theft -
safety - drug use

Y

Technology

PROBLEMS SOLVED:
finding good employees - poor social skills - reliability

Service Industry

PROBLEMS SOLVED:
employee turnover -  theft  -
safety - drug use

c

Government Contractor

PROBLEMS SOLVED:
union grievances -   contract interpretation-
turnover - theft

Healthcare

PROBLEMS SOLVED:
high turnover - staff in-fighting  -
workplace drama - drug use

Food & Beverage

Significant Challenges in Food and Beverage Industry:

  • Employee turnover
  • Theft
  • Drug use
  • Safety
  • Poor or limited management skills
  • Cleanliness
  • Staff fighting
  • Reliability
  • Arguing with customers
  • Disregarding training

CASE STUDY:  Brew Pub

Two years as a client, 30 employees

Help Desk Impact:

  • Hiring
    • Sourced 1800 resumes
    • Found 47 candidates
    • Hired 31 staff
    • Onboarded all
  • Culture
    • Employee handbook
    • Nine job descriptions
  • Training
    • Three one-hr. training sessions
    • Leadership mentoring: 8 hours
  • Employee Issues
    • 15/year
  • Legal Issues
    • 17 hours used
    • Supported partner separation

DOLLARS SAVED THROUGH HELP DESK
$34,870

Help Desk fees paid: $7,000 annually

2019 HR Issues & Statistics

for the Food & Beverage Industry.

  • This field is for validation purposes and should be left unchanged.

Technology

Significant Challenges in the Technology Industry:

  • Finding good employees
  • Drug use
  • Poor leadership
  • Reliability
  • Fighting among employees
  • Theft of company property or equipment
  • Violation of confidentiality or proprietary information

CASE STUDY:  Technology Developer

Company has offices in three countries.
Client for 9 years 
250 employees

Help Desk Impact:

  • Hiring
    • Sourced 2500 resumes
    • Staffed field personnel as well as C-suite
  • Culture
    • Three employee handbooks: validated for US, UK and Canada
    • 34 job descriptions
    • Rebuilt structure after operations implosion caused by former owner
  • Training
    • 14 one-hr. training sessions
  • Gov’t Agency Mitigation
    • Represented and won six DOL cases
    • Won 13 meritless unemployment cases
    • Repelled 2 DOL audits
  • Employee Issues
    • 3 issues/week
  • Legal Issues
    • 110 hours used, per year
    • Recovered stolen laptops from rogue employees

Results:

Contributed to company’s return  to profitability in nine months, after near miss with Chapter 7.

DOLLARS SAVED THROUGH HELP DESK
$1.3 milion/year

Help Desk fees paid: $5,000/month (250 employees)

2019 HR Issues & Statistics

for the Technology Industry.

  • This field is for validation purposes and should be left unchanged.

Service Industry

Significant Challenges in the Service Industry:

  • Turnover
  • Theft of company and client property
  • Drug use
  • Safety
  • Cleanliness
  • Fighting among the staff
  • Limited management skills
  • Reliability
  • Arguing with customers
  • Disregarding training
  • Falsifying  documentation
  • Fighting with customers

CASE STUDY:  Concierge Services

Company provides concierge services in major metro city.
Client for 2 years (acquired by another company in 2019)
81 employees

Help Desk Impact:

  • Hiring
    • Sourced 2500 resumes
    • Staffed field personnel to Director level
  • Culture
    • Four employee handbooks
    • 17 job descriptions
    • Discretely removed Ops Director guilty of discriminatory practices
  • Training
    • Nine one-hr. training sessions
  • Gov’t Agency Mitigation
    • Represented and won two DOL cases, settled two cases
    • Won 11 meritless unemployment cases
    • Repelled 1 DOL/IRS audit
  • Employee Issues
    • 9 issues/ week
  • Legal Issues
    • 75 hours avg/year

Results:

Reduced turnover from 122% to 61% in nine months.  Represents 44 employees who did not leave.

DOLLARS SAVED THROUGH HELP DESK
$700,000/year

Help Desk fees paid: $3,000/month (81 employees)

2019 HR Issues & Statistics

for the Service Industry.

Government Contractors

Significant Challenges in for Government Contractors:

  • Union grievances
  • Contract interpretation
  • Union workers misunderstanding union responsibilities
  • Turnover
  • Theft of company and client property
  • Drug use
  • Safety
  • Cleanliness
  • Fighting among staff
  • Poor leadership
  • Limited management skills
  • Reliability
  • Arguing with customers
  • Disregarding training
  • Falsifying documentation

CASE STUDY:  Janitorial & Construction Services

Client for 4 years 
87 employees

Help Desk Impact:

  • Hiring
    • Sourced 2500 resumes
    • Staffed field personnel as well as C-suite
  • Culture
    • Two employee handbooks
    • 24 job descriptions
    • Discrete removal of C-suite employee guilty of embezzlement
  • Training
    • Eight one-hr. training sessions
  • Gov’t Agency Mitigation
    • Represented and won two DOL cases
    • Won 7 meritless unemployment cases
    • Repelled 1 DOL audit
  • Employee Issues
    • 2 issues/ week
  • Legal Issues
    • 50 hours avg/year

Results

Reduced turnover from 72% to an average of 15% in nine months

DOLLARS SAVED THROUGH HELP DESK
$550,000/year

Help Desk fees paid: $3,000/month (87 employees)

2019 HR Issues & Statistics

for Government Contractors

  • This field is for validation purposes and should be left unchanged.

Healthcare Industry

Significant Challenges in the Healthcare Industry:

  • High turnover
  • In-fighting among staff
  • High drama workplace
  • Finding good employees
  • Drug use
  • Falsifying documentation
  • Poor practice leadership
  • Reliability
  • Theft of company property or equipment
  • Violation of confidentiality or proprietary information
  • Poor customer service

CASE STUDY:  Medical Specialty Practice

Client has two offices.
Six years as a client, 12 employees

Help Desk Impact:

  • Hiring
    • Sourced 200 resumes
    • Staffed both offices
  • Culture
    • Two employee handbooks, amended each year
    • 9 job descriptions
  • Training
    • Nine one-hr. training sessions
  • Gov’t Agency Mitigation
    • Won 6 meritless unemployment cases
    • Repelled 1 Dept of Health audit
  • Employee Issues
    • 2 issues/ week
  • Legal Issues
    • 8 hours avg/year

Results

Reduced turnover from 90% to an average of 2% in 11 months

Retained office manager for 12 years and raised average retention to 8 years (industry average is 2 years)

DOLLARS SAVED THROUGH HELP DESK
$100,000/year

Help Desk fees paid: $500/month

2019 HR Issues & Statistics

for the Healthcare Industry

  • This field is for validation purposes and should be left unchanged.

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TSG HR Help Desk Stats

$$$ Saved

$0

Million
Legal/Regulatory

0

Cases Solved
Companies

0

Served
Employees

0

Covered
Countries

0

Supported

Through 2019

TSG HR Help Desk "Make it Whole" Guarantee

If the TSG-HR Help Desk provides information that leads to unexpected expense in resolving the issue, we will represent our client company against legal or regulatory agency and resolve it, at our cost.