What is the Help Desk?

The Help Desk is staffed with HR experts who are nationally certified by SHRM and have a minimum of 12 years’ real-life experience. When you call, you’ll get one of them – not a call center.

Companies with 17 or more employees qualify for our complete HR Help Desk plan, including:

  • Unlimited Calls

    Call our Human Resources Help Desk to discuss your employee-related problem with a live person. Get information you know you can trust exactly when you need it. 

  • Expert Guidance

    Trust our in-house specialists for accurate and effective guidance on workers compensation, fraud, theft, unemployment matters, drug testing, workplace violence, turnover reduction and other business-critical HR matters.

  • Legal Services

    Receive qualified legal advice on  everyday employee-related questions PLUS guidance on employment agreements, contracts, non-disclosures/non-competes, court orders, and more.

  • 1-800 Employee Hotline

    Provide a safe environment for employees to discuss and vent issues before they become problems. (Confidential, issue report sent to designated Manager)

  • Web-Based Training

    Deliver training for leaders and line personnel on HR for non-HR Managers, Conflict Management, Harassment Avoidance, Turnover Reduction, and more.

  • Recruiting Support

    Access our in-house recruiters for guidance and assistance with sourcing of candidates and on-boarding new employees. We will build the job description, post job, screen applicants, set appointments and complete on-boarding.

  • Customized Employer Forms

    Receive employee handbooks, job descriptions, termination letters, hiring forms, I-9’s, promotion/demotion forms, and more.

FIND OUT RIGHT NOW !

Call to learn how the Help Desk can help you make the right HR decisions in real time.

Calculate Your Cost

for the Comprehensive HR Help Desk

Are You at Risk?

Learn what plagues your industry

Is the HR Help Desk better than a PEO?Is the HR Help Desk better than a PEO?

Compare the power in our Help Desk to a Typical Professional Employer Organization

Comparison based on services described during survey conducted in December, 2019.

Service Typical PEO TSG-HR HELP DESK
Customizable Documents
HR Support Live Call Center
Many moving toward
web-based portals instead
Talent Management and Separation Support
General guidelines, not issue-specific
Access to Owner for immediate issue resolution
HR guidance based on the "gray areas":
the specific business, culture and team needs.
Proactive legal, compliance and regulatory support
Flat fee, per employee, per month.
No hidden costs or assessments.
Access to design & implementation specialists
for HR functional automation
Recruitment support – Job descriptions, candidate screening,
scheduling candidates, rejection letters, full on-boarding

How does the HR Help Desk differ from a Payroll Service?How does the HR Help Desk differ from a Payroll Service?

Compare Help Desk to a Typical Payroll Service

Comparison based on services described during survey conducted in December, 2019.

Service Payroll Service TSG-HR HELP DESK
Customizable Documents
Access to general templates
HR Support Live Call Center
Payroll issues only
Talent Management and Separation Support
Access to Owner for immediate issue resolution
HR guidance based on the "gray areas":
the specific business, culture and team needs.
Proactive legal, compliance and regulatory support
Flat fee, per employee, per month.
No hidden costs or assessments.
Access to design & implementation specialists
for HR functional automation
Recruitment support – Job descriptions, candidate screening,
scheduling candidates, rejection letters, full on-boarding

What should I expect when I call?

  • You'll reach -- immediately -- a human resources expert with a minimum of 12 years experience
  • You'll share your issue; our HR pro will ask questions as needed to clarify understanding.
  • Our HR expert will offer guidance and suggestions on how to handle the situation.
  • Our expert will provide documents if needed.
  • If necessary, our HR expert will request additional time to consult with Legal for additional guidance.
  • Once legal guidance has been obtained, our HR expert will be in touch to share additional information.

The TSG-HR Help Desk is a full turn-key solution for day-in, day-out human resources questions and concerns.

When should I call the HR Help Desk?

FOR DAILY HR QUESTIONS
  • When an unexpected question arises from an employee or supervisor
  • When an employee is injured
  • When employees have a conflict
FOR STRATEGIC HR GUIDANCE
  • When it's time to hire 
  • When turnover rates are climbing
  • When on-boarding is inconsistent
FOR INTERNAL INVESTIGATIONS
  • When company equipment or assets go missing
  • When a cash drawer is short
  • When illegal drugs are discovered
FOR DAMAGE CONTROL
  • When Immigration authorities show up at your door
  • When you receive a charge letter from an attorney or regulatory agency
  • When an employee makes a threat

TSG HR Help Desk "Make it Whole" Guarantee

If the TSG-HR Help Desk provides information that leads to unexpected expense in resolving the issue, we will represent our client company against legal or regulatory agency and resolve it, at our cost.

TSG HR Help Desk Stats

$$$ Saved

$0

Million
Legal/Regulatory

0

Cases Solved
Companies

0

Served
Employees

0

Covered
Countries

0

Supported

Through 2019